Beginning May 18, 2020, the PPHCSD business office located at 4176 Warbler Road in Phelan will reopen to customers with social distancing measures in place. Only one customer will be allowed in the office lobby at a time with markings every six feet for those in line outside. Face coverings are recommended and those who are ill are asked not to visit the office as all essential services can be attended to electronically or through the drop box. To encourage online and phone payments, and to minimize visitors to the office, the PPHCSD will continue to waive the $2 credit card convenience fee for payments made online and over the phone. Customers may still use the drop box to drop off paperwork and payments as well. All late fees and disconnections are will remain temporarily suspended through at least the end of May.
“The safety and health of our customers and staff remain the top priority at this time,” stated Don Bartz, General Manager. “As long as social distancing is being observed, and our staff continues to remain healthy, we will keep our office lobby and parks open. However, we are ready to adjust if necessary should the County of San Bernardino’s guidelines change.”
Over the past eight weeks, the District has continued to provide customer service over the phone, internet, and drop box, and has taken measures, such as closing the office lobby to the public, to ensure the health and safety of District staff and customers. By taking these measures, the District’s staff has remained healthy and ready to serve customers.
Phelan Park reopened on a limited scale on April 28, 2020. Piñon Hills Park remains closed while it undergoes repairs. Additionally, all District community and senior centers remain closed through at least the end of May. However, the District’s farmers market is open and the District is continuing to hold virtual board and committee meetings to conduct essential District business. Board Members have been attending meetings via teleconference or video conference allowing them to participate in meetings as if they were present. Members of the public may watch and participate electronically in meetings via Zoom or telephone conference. Due to stay home and limitations on public gatherings, in person participation at meetings is not allowed at this point in time. For information on how to attend board and committee meetings, please visit the District’s website at www.pphcsd.org.
